"'Using Online Tools to Engage-and be Engaged by-the Public"

How can online tools help you engage citizens in public decision-making and problem-solving? What are the most common mistakes being made by public managers and other leaders as they try to work with the public online? In a given scenario, which tools and tactics seem most appropriate and effective? Using Online Tools to Engage – and be Engaged by – the Public, a new report from the IBM Center for the Business of Government, delves into these questions, describes a range of scenarios and tactics, and gives real-world examples of online engagement. It highlights over 40 different technologies in use today to support various kinds of public participation. Written by Matt Leighninger